It's frustrating to receive a damaged outdoor trash bin after delivery. Don't worry, here's a natural, step-by-step guide on what to do, just like I'd tell a neighbor.
First, don't bring the bin all the way to your house. Inspect it right there by the curb or delivery point. Check for cracks, broken wheels, or dents. Take clear photos of the damage and the shipping label/box if possible. This documentation is key.
Next, don't try to fix it yourself. Contact the seller or the delivery company directly. Refer to your order confirmation email for contact details. Explain the situation calmly, provide your order number, and send the photos you took. Most reputable companies have policies for damaged goods upon delivery.
Typically, they will offer a replacement or a refund. They might schedule a pickup for the damaged bin or simply tell you to recycle it responsibly. The process is usually straightforward. If you purchased the bin from a large retailer or your local waste management service provider, they handle these cases frequently.
To avoid future issues, consider filming yourself unboxing the next replacement delivery. This provides extra proof. Remember, these things happen with shipping, and a quick, polite call to customer service is almost always the fastest solution to get you a new, intact trash bin.