Hey there! Totally get it – you ordered that sleek new urban trash bin online, picturing it perfectly in that kitchen nook, only to find it's just not right for your space when it arrives. Maybe it's a tad too tall, or the width is off. Don't sweat it! Our return policy is designed to be hassle-free for exactly this situation.
If the bin isn't the right fit, you have a full 30 days from delivery to initiate a return or exchange. The process is simple: just log into your account on our website, go to your orders, and select the item for return. We'll provide a prepaid return shipping label at no cost to you – yes, free returns! Pack the bin back in its original packaging if possible, slap on the label, and drop it off at the designated carrier. Once we receive it, we'll process a refund to your original payment method, usually within 5-7 business days.
Prefer an exchange? Let us know! We can help you find a different size or style that might work better. To avoid future mismatches, a quick tip: always double-check the product dimensions and grab a tape measure to confirm your available space before ordering. Our customer service team is also happy to help with sizing questions before you buy.
We want you to be thrilled with your purchase and your organized space. So, if it doesn't work out, we make it right – easily.