Hey, that's frustrating to see a new outdoor trash can looking worn or damaged so quickly! Don't worry, you're likely not stuck with it. Here’s what usually happens and what you can do.
First, check your purchase receipt and any documentation that came with the bin. Most reputable manufacturers offer a limited warranty, often for one year or more, that covers defects in materials and workmanship. This typically includes premature fading (where the color degrades significantly faster than expected) or damage like cracks or breaks that aren't from obvious misuse.
Your next step is to contact the seller or the manufacturer directly. Have your proof of purchase (receipt, order number) and photos of the damage ready. Describe the issue clearly—for example, "The black bin purchased in March has faded to a streaky gray on one side," or "A hairline crack has formed at the base." Customer service will guide you through their specific process, which often involves submitting those photos for review.
If the claim is approved under warranty, the company will usually offer a resolution. The most common solution is a direct replacement of the bin. Sometimes they may send a specific part if only a component (like a lid or wheel) is faulty. In rarer cases, they might offer a refund.
To make the process smoother, always register your product online if that's an option and keep your receipt. A little bit of documentation goes a long way in ensuring you get the quality you paid for, even if the bin doesn't hold up as expected in its first year.