We totally understand how frustrating it can be to receive a damaged product. If your outdoor trash bin arrives with any damage, please don't worry—we've got a simple and hassle-free process to make it right for you.
First, please contact our customer support team within 7 days of delivery. You can reach us via email at support@example.com or through the contact form on our website. To help us resolve your issue quickly, please include your order number and a few clear photos or a short video showing the damage to the bin.
Once we receive your information, our team will review it promptly—usually within 1-2 business days. For items damaged during shipping or with manufacturing defects, we will typically offer a free replacement shipped out at no cost to you. In most cases, you won't even need to send the damaged bin back; we'll arrange for a new one to be sent directly. In some specific situations, we might provide a prepaid return shipping label.
If a direct replacement isn't possible or if you prefer another solution, we are happy to discuss alternative options, including a full refund to your original payment method.
Our goal is to ensure you are completely satisfied with your purchase. We stand behind the quality of our products and are committed to resolving any issues swiftly and smoothly. Thank you for giving us the opportunity to make things right.