It's frustrating when a new product arrives damaged. If your outdoor trash can is damaged during delivery, don't worry—here’s what to do.
First, inspect the package and product immediately upon delivery. Take clear photos of the damage, including the packaging and the trash can itself. This documentation is crucial for your claim.
Next, contact the retailer or manufacturer's customer service. Provide your order number, the photos, and a description of the damage. Most reputable companies have policies to handle delivery damage.
Typically, they will offer a replacement or a refund. Your purchase is likely covered under the product's warranty or the retailer's delivery guarantee. The process is usually straightforward, and customer service will guide you through the steps, which may include returning the damaged item.
To avoid future issues, consider inspecting the package for visible signs of mishandling before accepting delivery from the carrier. Prompt action and good communication ensure your issue is resolved quickly, so you can get the durable, functional trash can you ordered.