We understand how frustrating it can be to receive a damaged product, and we're here to make things right. If your urban trash bin arrives damaged, please contact our customer support team within 14 days of delivery. You'll need to provide your order number and photos showing the damage. We typically offer a free replacement bin shipped at no additional cost - you won't need to return the damaged unit in most cases. For larger commercial bins or specific situations, we might arrange for pickup of the damaged item. Our team will guide you through the simple process and answer any questions you have. We're committed to ensuring you're completely satisfied with your purchase.
What's your return policy if an urban trash bin arrives damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!