That's a great question, and one we hear often from facility managers and business owners. We stand firmly behind the quality of our commercial outdoor trash cans, which is why we offer a robust warranty to give you complete peace of mind.
Our standard warranty provides comprehensive coverage for a period of 5 years from the date of purchase. This warranty guarantees that the product is free from defects in materials and workmanship under normal use and service conditions. Specifically, we cover issues like cracking or breaking of the main structural components (like the body and lid), premature rusting on galvanized steel models, and failures of welded seams.
It's designed for the realities of commercial use. We understand these bins face harsh weather, heavy traffic, and constant use. The warranty applies when the product is used for its intended purpose with proper installation and routine maintenance.
To make a claim, simply contact our customer service team with your proof of purchase and photos of the issue. Our process is straightforward, and we typically resolve valid claims by shipping replacement parts or, if necessary, a whole new unit promptly.
Please note that the warranty does not cover damage from misuse, neglect, vandalism, improper cleaning with harsh chemicals, or natural wear and tear of moving parts like hinges or wheels. For those components, we offer easy-to-order replacement parts.
Ultimately, this warranty is our promise that you're investing in a durable, reliable product built to last in demanding outdoor environments.