Oh, that's frustrating! I totally understand the disappointment when a new product arrives damaged. Please don't worry—we've got you covered.
If your outdoor trash bin arrives with any damage from shipping or manufacturing defects, here's our straightforward policy:
Immediate Steps:
1. Inspect Upon Delivery: If possible, check the item before the carrier leaves. Note any visible damage on the delivery receipt.
2. Document the Damage: Take clear photos of the damaged areas and the packaging. This helps us process your claim quickly.
3. Contact Us Promptly: Reach out to our customer service team within 7 days of delivery. Provide your order number and the photos.
Our Solution:
We typically offer a free replacement shipped out as soon as possible. In most cases, you won't need to return the damaged bin—we'll arrange for a new one to be sent directly. If a replacement isn't available, we'll provide a full refund.
Our goal is to make this right with minimal hassle for you. We stand by the quality of our products and will ensure you get a perfect, functional outdoor bin.