It's frustrating when a new outdoor trash bin arrives damaged. Don't worry, you have clear options. First, inspect the delivery immediately. Take clear photos or videos of the damage, including the packaging. Do not discard the original box or materials, as the carrier or seller may need to see them.
Next, contact the seller or retailer directly. Provide your order number, the photos, and a clear description of the issue. Most reputable companies have policies for damaged goods and will offer a replacement, partial refund, or guide you to file a claim with the shipping carrier. Be polite but firm in your communication.
If you purchased from a large online marketplace, use their official return or "item not as described" portal. For direct manufacturer purchases, check their website's support section. Keep records of all communication. Typically, the seller will arrange for a return or replacement at no extra cost to you. Your prompt action and good documentation are key to a smooth resolution.