That's an excellent question, and I'm happy to clarify our warranty policy for our heavy-duty outdoor trash bins. We stand firmly behind the quality and durability of our products.
Our standard warranty provides comprehensive coverage for a period of [mention specific years, e.g., 5, 10 years] from the date of purchase. This warranty specifically covers any defects in materials or workmanship under normal use. For our commercial and industrial-grade bins, this includes the structural integrity of the main body, the hinges on lids, and the durability of the plastic resin against cracking or fading from UV exposure.
It's important to note that the warranty is designed for proper commercial or heavy residential use. Damage resulting from misuse, such as exposure to extreme open flames, improper cleaning with harsh chemicals, or intentional vandalism, would not be covered. The wheels and casters, considered wear items, typically have a separate, shorter coverage period.
To initiate a warranty claim, simply contact our customer service team with your proof of purchase and photos of the issue. Our process is straightforward, and we aim to resolve valid claims promptly, often by shipping replacement parts or, if necessary, a whole unit.
We design our bins to withstand tough environments, and this warranty is our commitment to that promise. Please check the specific product page or your documentation for the exact warranty length for your model.