We understand how frustrating it can be to receive a damaged urban trash bin. Don't worry - we've got you covered with our straightforward return and replacement process.
If your trash bin arrives with any visible damage, please contact our customer service team within 30 days of delivery. You'll need to provide your order number and clear photos showing the damage from multiple angles. Our team will review your case and typically respond within 1-2 business days.
For minor damages, we may offer a partial refund if the bin remains functional. For significant damage that affects usability, we'll arrange for a free replacement to be shipped to you at no additional cost. In some cases, we might ask you to return the damaged bin, but we'll cover all shipping costs.
We recommend inspecting your trash bin thoroughly upon delivery and documenting any issues immediately. This helps us process your claim faster and ensures you get a perfect product that meets your urban living needs.
Our goal is to make this process as smooth as possible, so you can enjoy your new trash bin without any hassles.