Hey, great question! It happens to the best of us—you order a new outdoor trash bin, and when it arrives, it just doesn't fit the space or meet your needs. Don't worry; our return process is straightforward and customer-friendly.
First, please check the product's specific return window, which is usually 30 days from delivery for most items. If the bin is unused, in its original packaging, and in resalable condition, you're all set to start a return.
The easiest way is to log into your account on our website, go to your orders, and select the item to initiate a return. You'll get a prepaid return shipping label to print. Once we receive the bin and confirm its condition, we'll process your refund to the original payment method. Shipping costs are typically non-refundable unless the error was on our end.
Prefer an exchange? If the correct size is in stock, we can often arrange a direct exchange to save you time. Just contact our customer service team—they’re super helpful and can guide you through the best option.
A quick tip for the future: double-check the dimensions in the product description and measure your space before ordering. Our customer reviews often mention how bins fit in real backyards or garages, which is super helpful too!
We want you to have the perfect bin for your home, so please reach out if you have any issues. We're here to help!