Thank you for your excellent question about our commercial-grade urban trash can warranty program. We understand that durability and long-term performance are crucial for municipal and business applications, which is why we stand firmly behind our products with robust warranty protection.
Our standard warranty offers comprehensive coverage for 5 years on all commercial-grade urban trash cans against manufacturing defects and material failures. This includes protection for structural components, welding points, and corrosion-resistant coatings under normal usage conditions. We specifically cover issues related to rust prevention systems for up to 3 years, given the outdoor urban environments these containers typically serve in.
For enhanced peace of mind, we provide additional warranty options that can extend coverage up to 10 years for critical components. Our warranty process is straightforward - simply contact our customer service team with your product serial number and description of the issue. We typically resolve valid claims within 5-7 business days, often including replacement parts or entire units depending on the situation.
It's important to note that our warranty covers normal commercial use but doesn't include damage from vandalism, improper installation, or unauthorized modifications. We recommend registering your products online to activate your warranty coverage and receive timely updates about your protection status.
We're proud that our warranty claims rate remains below 2% annually, reflecting the quality and durability we build into every commercial trash can we manufacture.