We completely understand the frustration of receiving a damaged urban trash can, and we're here to make things right for you quickly and easily.
If your new trash can arrives with any damage—such as cracks, dents, or broken components—please follow these simple steps:
1. Report the Damage Immediately: Contact our customer support team within 30 days of receiving your delivery. You can reach us via email at support@example.com or through the contact form on our website.
2. Provide Photo Evidence: To help us process your request faster, please take clear photos of the damaged trash can and the original packaging. This helps us understand the issue and improve our packaging for future orders.
3. Choose Your Solution: We typically offer one of two solutions:
* A free replacement of the same model, shipped to you at no extra cost. We'll often send the new one right away without requiring you to return the damaged unit.
* A full refund to your original payment method if a replacement is not available or you prefer not to receive one.
Our goal is to resolve all damage reports within 2-3 business days. We cover all shipping costs for replacements. We stand by the quality of our products and want you to be completely satisfied with your purchase.