Hi there! Thanks for asking about returns and exchanges. It's a great question, and we want you to feel completely confident in your purchase.
We stand behind the quality of our outdoor trash and recycling bins. If you receive a product that's damaged or defective, please contact our customer support team within 30 days of delivery. We'll typically arrange a free replacement or a full refund—whichever you prefer. Just send us a couple of photos of the issue, and we'll get it sorted quickly.
For exchanges, maybe you realized you need a different size or style? No problem at all. As long as the can is unused, in its original packaging, and within that 30-day window, we can help you switch it out. You would cover the return shipping for a size/style change, and then we’ll ship the new one to you. We recommend using the original box for returns to prevent any transit damage.
Many of our premium bins also come with a manufacturer's warranty against cracks or breaks under normal use for one year or more. Be sure to check your product's specific details or register it online after purchase.
Our main goal is to make sure you get the right, durable bin for your needs. We’ve found that clear communication upfront solves most issues, so please don’t hesitate to reach out with any questions before or after you buy. We're here to help!