We completely understand the frustration of receiving a damaged product. Please don't worry; we're here to make it right. If your new urban trash bin arrives damaged, here's our straightforward policy.
First, please contact our customer support team within 48 hours of delivery. You can reach us via email at support@example.com or through the contact form on our website. To help us process your request quickly, please include your order number and 2-3 clear photos showing the damage to the bin and its original packaging.
We offer two primary solutions:
1. Replacement: We will ship a brand new trash bin to you at no extra cost. The damaged unit will be picked up by the carrier when the new one is delivered, or you may receive instructions for eco-friendly disposal.
2. Full Refund: If you prefer, we can issue a complete refund to your original payment method once the damaged item is confirmed received by our warehouse or verified as disposed of.
Our goal is to resolve this for you within 5-7 business days. Shipping damage, while rare, is handled directly by us—you won't need to deal with the freight carrier. We stand by the quality of our products and your satisfaction is our priority. Thank you for giving us the opportunity to fix this for you.