Thank you for asking about our return policy. We stand firmly behind the quality and durability of our urban waste solutions. If our commercial trash cans or recycling bins do not meet your expectations regarding build quality, material durability, or functional performance in your specific urban environment, we have a clear process in place.
Please contact our commercial support team within 30 days of delivery to initiate a review. We will typically request photos or a brief description of the issue—whether it's premature wear and tear, latch mechanisms failing, or concerns about capacity and design. Our team will assess whether the situation calls for a repair by our technicians, a direct replacement of the unit(s), or, in cases where a product is fundamentally unsuitable, a discussion about a refund or credit.
Our goal is to ensure your public spaces or facilities have reliable, long-lasting waste containment. We understand that urban settings demand robust products, and our policy is designed to provide a straightforward solution if our bins fall short of the promised standards. The specific resolution depends on the nature of the problem, but customer satisfaction and functional performance are our top priorities.