Thank you for reaching out! We completely understand the frustration when a product arrives damaged, and we're here to make it right.
If your outdoor trash can arrives damaged, please don't worry. Our policy is straightforward and customer-friendly. First, please contact our customer support team within 48 hours of delivery. You can reach us via email at support@example.com or through the "Contact Us" page on our website. To help us process your case quickly, please include your order number and a few clear photos or a short video showing the damage to the product and its packaging.
Once we receive your information, we will promptly review the case and guide you through the next steps. In most situations, we will ship a replacement trash can to you at no extra cost as soon as possible. You typically will not need to return the damaged item; we may ask you to recycle or dispose of it locally according to your municipal guidelines, which saves you the hassle of repackaging and shipping.
Our goal is to ensure you receive a perfect, high-quality product. We stand behind the durability of our outdoor bins and are committed to resolving any delivery issues swiftly. Your satisfaction is our top priority.