We understand how frustrating it can be to receive a damaged product. If your urban trash bin arrives with any visible damage, please don't worry - we've got you covered with our straightforward return and replacement policy.
Within 30 days of delivery, if you discover any manufacturing defects or shipping damage to your trash bin, you're eligible for a full replacement or refund. The process is simple: first, take clear photos of the damaged areas from multiple angles. Then, contact our customer service team with your order number and these images. We typically process these claims within 2-3 business days.
For minor cosmetic issues that don't affect functionality, we may offer a partial refund if you'd prefer to keep the bin. However, for structural damage that compromises the bin's durability, we strongly recommend replacement. Our team will arrange for pickup of the damaged unit when delivering your replacement, making the process completely hassle-free for you.
Please note that damage claims must be reported within 30 days of delivery, and the damage must be clearly documented before any use of the product. We stand behind the quality of our urban trash bins and want to ensure you're completely satisfied with your purchase.