Oh, that's frustrating! I totally get it—you're excited for your new outdoor trash can, and then it arrives damaged. Don't worry, here's what you need to know.
Most reputable companies have a pretty straightforward policy for this. First thing: don't throw away any packaging! Take clear photos of the damage from multiple angles, showing the product itself and the original box or packaging it came in. This is your key evidence.
Next, contact customer service right away—usually within 48 hours of delivery is best. Send them the photos and your order number. In nearly all cases, they will offer you one of two solutions:
1. A Free Replacement: This is the most common outcome. They'll ship you a brand-new trash can at no extra cost. Sometimes they might ask you to dispose of the damaged one, or in rarer cases, arrange for a pickup.
2. A Full Refund: If a replacement isn't possible or you'd prefer, they will typically issue a full refund to your original payment method.
Pro Tips:
* Check the product listing or your order confirmation email for the specific "Damaged on Arrival" policy.
* Be polite but firm with customer service—they're there to help!
* The process is usually smooth if you act quickly and have your photos ready.
So, while it's a hassle, you should absolutely get a perfect, undamaged product or your money back. Hope your replacement arrives safely