We completely understand the frustration of receiving a damaged outdoor trash can, and we're here to make the return process as smooth as possible for you.
If your outdoor trash can arrives damaged, defective, or broken, please follow these simple steps:
1. Document the Damage: Within 48 hours of delivery, take clear photos or videos showing the damage from multiple angles. This helps us process your claim faster.
2. Contact Our Support Team: Reach out to our customer service department via email at support@company.com or through our online contact form. Please include your order number and the damage documentation.
3. Choose Your Solution: We typically offer two options:
- Free Replacement: We'll ship you a brand new outdoor trash can at no additional cost
- Full Refund: If you prefer, we can process a complete refund to your original payment method
Our return policy for damaged items covers:
- Products damaged during shipping
- Manufacturing defects
- Missing parts or components
- Structural issues that make the trash can unusable
The entire process usually takes 5-7 business days from when you first contact us until your replacement arrives or your refund is processed. There are no return shipping fees for damaged products - we cover all associated costs.
For items that arrived more than 30 days ago, please still contact us as we may be able to offer solutions depending on the specific situation and product warranty terms.
We stand behind the quality of our outdoor trash cans and want to ensure you're completely satisfied with your purchase. Our goal is to resolve any damage issues quickly and efficiently so you can enjoy your new outdoor storage solution without delay.