I understand how frustrating it can be when you eagerly unpack your new urban trash can only to discover an unsightly dent or damage. As someone who recently experienced this same situation, I want to walk you through the return process that worked smoothly for me.
Most reputable companies have straightforward return policies for damaged items. When my stainless steel trash can arrived with a noticeable dent on the side, I immediately took photos of the damage and the original packaging. I then contacted customer service through their online portal, providing my order number and the supporting images.
Within 24 hours, I received a response offering two options: a full refund upon returning the damaged item, or a replacement shipped at no additional cost. I opted for the replacement, and the new trash can arrived within three business days without any damage. The company even provided a prepaid shipping label to return the dented unit.
If you're facing a similar situation, don't hesitate to reach out to customer service. Keep your order confirmation handy and document the damage thoroughly. Most companies want to resolve such issues quickly to maintain customer satisfaction. Remember that delivery damage, while disappointing, is usually covered under standard return policies, and you deserve to receive the pristine product you paid for.