That's an excellent question, as the delivery process is a crucial part of any bulk order. We've streamlined our logistics to make it as smooth and predictable as possible for you. Here’s a step-by-step breakdown of what you can expect.
Once your order is confirmed, our team immediately begins processing it. For bulk quantities, we typically consolidate and prepare your shipment from our warehouse or a designated distribution center. You will receive an order confirmation email with your unique order number for tracking.
A dedicated logistics coordinator will then contact you to schedule the delivery. We understand your time is valuable, so we work with you to find a suitable delivery window. Prior to the scheduled date, you will receive a final notification confirming the arrival date and the estimated time window.
On delivery day, a commercial truck will arrive at your specified location. Our standard delivery is curbside or to a designated loading dock. The bins will be securely palletized and often shrink-wrapped to ensure they arrive in perfect condition. The driver will unload the pallets using a truck-mounted lift gate. For the safety of our team and to ensure a swift process, please ensure the delivery path is clear and accessible.
While our standard service does not include placement or assembly, additional services like inside delivery or bin placement can often be arranged in advance for an extra fee. Once the shipment is unloaded and you've had a moment to verify the count, the driver will have a document for you to sign, confirming the delivery.
Our goal is to ensure your bulk order arrives safely, on time, and with full transparency throughout the entire journey. We recommend being present during the delivery to accept the shipment and address any immediate questions directly with the driver.