We completely understand the frustration of receiving a damaged product, and we're here to make the return process as smooth as possible for you. If your new urban trash can arrives with any damage, please follow these simple steps.
First, don't worry. Our return policy fully covers items that are damaged during shipping. To start the process, please contact our customer support team within 14 days of receiving your order. You can reach us via email at support@example.com or through the contact form on our website.
When you contact us, it's helpful to provide a few photos of the damaged trash can and the original packaging. These pictures help us assess the issue quickly and process your request efficiently. You can choose between a full refund or a replacement unit—whichever you prefer. If you opt for a replacement, we'll ship a new trash can to you as soon as possible, usually within 3-5 business days after we confirm your request.
For the return, you typically won't need to ship the damaged item back to us. In most cases, we'll arrange for a carrier to pick it up, or you may be instructed to recycle or dispose of it responsibly, depending on the extent of the damage. Our goal is to resolve this for you with minimal hassle. We value your satisfaction and are committed to ensuring you have a positive experience with our products. Thank you for your understanding and cooperation