We understand the frustration of receiving a damaged product, and we've made our return policy for a damaged urban trash can straightforward and hassle-free.
If your urban trash can arrives damaged, please contact our customer support team within 48 hours of delivery. To help us process your request quickly, please include clear photos of the damaged product and its original packaging in your email.
Once we receive and verify your claim, you can choose between two options:
1. A Full Replacement: We will ship a brand new, undamaged urban trash can to you at no additional cost.
2. A Full Refund: If you prefer, we will process a complete refund to your original payment method.
We cover all shipping costs for returns of damaged items. Our goal is to resolve this for you quickly and ensure you are completely satisfied with your shopping experience.