We understand how frustrating it can be to receive a damaged product, and we're here to make things right! If your urban trash can arrives damaged, please don't worry—we have a straightforward and customer-friendly return policy to ensure you're fully satisfied.
First, contact our customer support team within 48 hours of delivery at support@example.com with your order number and photos or a short video showing the damage. This helps us process your case quickly. Once we verify the issue, you can choose from the following options: a full refund processed within 5-7 business days, a free replacement shipped at no extra cost, or a store credit for future purchases if you prefer. Our return window for damaged items is 30 days from the delivery date, so you have plenty of time to decide.
We recommend inspecting the packaging upon arrival and documenting any visible damage before opening, as this can speed up the process. Our team is dedicated to resolving such issues promptly, and in most cases, we handle returns without requiring you to send the item back—just dispose of it responsibly. For more details, check our FAQ page or reach out directly. Thank you for trusting us, and we appreciate your understanding!