Thank you for your excellent question about our warranty coverage for commercial urban trash bins. We understand that durability and reliability are crucial for your business operations, which is why we stand firmly behind our products with a comprehensive 5-year warranty.
Our warranty covers all commercial-grade urban trash bins against defects in materials and workmanship under normal use and service conditions. This means we'll repair or replace any bin that fails due to manufacturing defects during this period at no cost to you, including necessary parts and labor.
The warranty specifically includes protection against cracking, breaking, or malfunctioning of components when used according to our guidelines. We've designed our bins to withstand heavy urban use, and our warranty reflects this confidence in our products. However, it's important to note that damage resulting from improper use, vandalism, or unauthorized modifications isn't covered.
To make a warranty claim, simply contact our customer service team with your purchase details and a description of the issue. We typically resolve claims within 5-7 business days and have an extensive network of service partners across major metropolitan areas.
We also offer extended warranty options for specific models and high-usage scenarios. Many of our clients in municipal, hospitality, and property management sectors find these additional protection plans valuable for their long-term budgeting and maintenance planning.
Our commitment doesn't end with the sale - we're here to ensure your urban waste management solutions perform reliably year after year.