We understand how frustrating it can be to receive a damaged outdoor trash can. Here's our straightforward return and replacement policy to make things right.
If your outdoor trash can arrives with any damage, please contact our customer support team within 48 hours of delivery. You'll need to provide your order number and photos clearly showing the damage. We recommend inspecting your trash can immediately upon delivery to identify any cracks, dents, or broken components.
For minor cosmetic issues that don't affect functionality, we may offer a partial refund. For significant damage that impacts the trash can's usability, we'll typically send a replacement unit at no additional cost. In some cases, we might ask you to return the damaged item, but we'll provide a prepaid shipping label for your convenience.
Most replacement trash cans ship within 3-5 business days after we approve your claim. During peak seasons, there might be slight delays, but we'll keep you updated throughout the process.
We recommend keeping the original packaging until you've confirmed your trash can is in perfect condition, as this helps with the return process if needed. Our goal is to ensure you have a fully functional outdoor trash can that meets your expectations.