It's frustrating to eagerly await a new outdoor trash bin, only to find it damaged upon arrival. Don't worry; most companies have a straightforward process for handling this. Here’s a simple guide on what to do.
First, document the damage. Before you move the bin or discard any packaging, take clear photos or a video of the damaged product and the original box. This visual evidence is crucial for your claim.
Next, contact customer support immediately. Reach out to the retailer or manufacturer directly. Provide your order number and the photos you took. Most companies have a dedicated support line or email for damaged goods.
Typically, you won't need to ship the heavy, damaged bin back. Standard policy for large items damaged in transit is often a free replacement or a full refund. The company will usually arrange for a new bin to be sent out and may instruct you on how to responsibly dispose of the damaged one.
Be sure to check the company's specific return policy on their website. Look for sections titled "Damaged on Arrival," "Shipping Damage," or "Warranty Information." This will confirm the exact steps and any time limits for reporting damage, which is usually within a few days of delivery.
In short, act quickly, document everything, and contact support. A reputable seller will want to make things right and ensure you get the undamaged, functional trash bin you paid for.