When we receive reports of damaged urban trash cans during delivery, our team immediately springs into action with a standardized procedure. First, we document the issue thoroughly by taking photographs and noting specific damage details like cracks, missing lids, or structural weaknesses. This documentation helps us identify whether the damage occurred during transportation or manufacturing. Within 24 hours of notification, our logistics coordinator arranges for the damaged unit to be collected and replaced with a fully functional one from our inventory. We prioritize cases based on location density and public impact—high-traffic urban areas typically receive same-day service to prevent litter accumulation. Simultaneously, we investigate the root cause with our shipping partners to prevent recurrence, implementing additional protective packaging or adjusting delivery routes if needed. All replacements include a follow-up inspection after one week to ensure proper installation and functionality. This transparent process minimizes service disruptions and maintains clean, efficient waste management systems for communities.
What's your process for handling damaged urban trash cans upon delivery?
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