We understand how frustrating it can be to receive a damaged product. If your new outdoor trash can arrives with any signs of damage, please don't worry – we're here to make it right for you quickly and easily.
Here's our straightforward process for handling damaged items:
1. Report the Damage Immediately: Please contact our customer support team within 48 hours of delivery. You can reach us via email at support@example.com or through the contact form on our website. To help us assist you faster, please include your order number and a few clear photos of the damaged trash can and its packaging.
2. We'll Offer a Solution: Once we receive your information, we will typically respond within 24 hours. In most cases, we will ship a brand new replacement trash can to you at no extra cost. You usually won't need to bother with returning the damaged unit. In some situations, we may offer a full refund instead.
We want to assure you that your satisfaction is our top priority. Our goal is to resolve any damage issues promptly, so you can enjoy your new outdoor product without any hassle.