Oh no, that's frustrating! Finding your new outdoor trash bin damaged upon arrival is definitely disappointing. Don't worry though, most reputable companies have a straightforward process for this situation.
First, please don't throw away any of the packaging materials. It's really helpful to keep the original box and all the padding. The most important step is to take clear photos of the damage from multiple angles. Make sure to capture the damaged area itself, the overall product, and any issues with the packaging it arrived in. This visual evidence is crucial for your claim.
Next, check your email for the order confirmation or any included warranty information. This will have your order number and specific return policy details. Then, simply contact the company's customer service team directly. You can usually find their contact information on their website. When you reach out, provide them with your order number and the photos you took.
Typically, they will offer one of two solutions: they will either ship you a brand new replacement bin right away, often without requiring you to send the damaged one back, or they will guide you through a full return and refund process. The goal is to make this right for you with as little hassle as possible. It's always a good idea to act promptly, usually within 7-14 days of delivery, to ensure a smooth resolution. You should have a fully functional, undamaged bin very soon