Start by turning bin maintenance into a simple, repeatable routine rather than a vague instruction. Write a one-page SOP that covers emptying, checking for damage, cleaning and disinfecting, replacing liners, reporting graffiti or pests, and closing lids properly. Include how often each task should happen and who owns it.
Then train in the field, not just in a meeting room. Show staff the correct PPE, the right tools, and a realistic demo of cleaning a dirty bin without creating runoff or mixing recyclables. Have each person practice while you watch, then let them do a route on their own with a short checklist.
Make it easy to stay consistent: use route sheets, photo examples of acceptable standards, daily sign-offs, and a simple reporting app or log for broken wheels, missing lids, or overflowing bins. Set clear expectations for safety, waste separation, and public-facing behavior.
Finally, check the work regularly. Do short spot audits, give quick feedback, recognize good performance, and refresh training every few months or whenever a problem repeats. That mix of clear steps, practice, tools, and follow-up usually works better than one long training session.