Hey, great question. I totally understand that when you’re investing in urban trash bins for public spaces, you need them to last through weather, heavy use, and sometimes rough handling. So here’s the honest scoop on our return policy if the bins don’t hold up as you expected.
First off, we stand behind the durability of our bins. If within the first 30 days of delivery you notice any major defects—like cracked lids, broken hinges, or structural warping—we’ll issue a full refund or send a replacement at no extra cost. No hassle, no restocking fee. You just need to contact our support team with a few photos showing the issue, and we’ll handle the rest.
For issues that pop up after 30 days but within the first year, we still cover manufacturing defects. You’ll be responsible for return shipping, but we’ll send a new bin or refund the purchase price (minus any shipping costs). If the bin just didn’t stand up to normal use (e.g., rusting, denting too easily), we’ll work with you case-by-case to find a fair solution—often a partial credit or a discounted upgrade to a heavy-duty model.
Also, keep in mind that “hold up as expected” depends on what you ordered. Our standard urban bins are built for general public areas; if you’re placing them in extreme environments (like coastal salt air or industrial zones), we recommend checking our heavy-duty or stainless steel options for better longevity. If you inadvertently chose the wrong model, we’re happy to coordinate an exchange.
Bottom line: we’ve got you covered. Just give us a call or shoot an email within the first month if something’s wrong, and we’ll make it right. Beyond that, we’re reasonable and want you to be satisfied. Hope that clears things up!