Honestly, if your public waste bin arrives damaged, please don't worry. We've got you covered. Our policy is pretty simple: we want you to get exactly what you paid for.
First, when you receive the bin, take a moment to inspect it. If you notice any visible damage—like a dent, crack, or even a broken lid—just make a note of it on the delivery receipt if possible. Then, snap a couple of clear photos showing the damage. This helps us see exactly what happened.
You should contact our customer service team within 7 days of delivery. Just send those photos along with your order number. We'll review everything quickly. In most cases, if the damage is clearly from shipping or a factory defect, we offer a free replacement or a full refund—your choice. There's no return shipping fee for you, because it was our responsibility to get the bin to you in one piece.
One thing to keep in mind: if the damage seems like it happened after delivery (like from improper use or storage), the policy might be different. But honestly, for damage that occurred during transit, we take full ownership. Just reach out, and we'll sort it out fast. No hassle, no stress.