Thank you for reaching out. If you’ve purchased a public waste bin from our company and it has become damaged, please don’t worry—we have a straightforward process to help you report and resolve the issue quickly.
First, check the specific details: locate the model number and purchase date of the bin. This information is usually found on a label inside the lid or on the side of the unit. Having this ready will speed things up.
Next, take clear photos of the damage from multiple angles. Make sure the images show the full bin and the damaged area close-up. If the damage is from vandalism, weather, or normal wear and tear, mention that too.
Then, contact our customer support team through the “Report an Issue” page on our website, or email us directly at support@ourcompany.com. You can also call our hotline at 1-800-555-0199 (Monday–Friday, 9 AM–6 PM). Provide the model number, purchase date, photos, and a brief description of the damage.
If the bin is still under warranty (usually 1–5 years depending on the model), we will arrange a replacement or send a repair kit free of charge. If the damage is out of warranty, we can offer discounted repair parts or a new bin at a reduced price.
For urgent safety issues—like sharp edges or loose parts in a public area—please call our emergency line immediately, and we will prioritize your request.
Once we receive your report, you will get a confirmation within 24 hours. A technician will assess the case, and you can expect a resolution (repair or replacement) within 5–10 business days.
We take product quality seriously and appreciate your help in maintaining clean and safe public spaces. If you have further questions, just let me know.