Thanks for asking! It's a really important question, and we stand firmly behind the quality of our urban and commercial trash cans. If a product you've ordered doesn't hold up as promised—meaning it has a material or workmanship defect that affects its durability under normal use—here’s exactly what we’ll do.
First, please contact our customer support team within 30 days of noticing the issue. Send a couple of photos showing the problem, like broken hinges, cracks, or premature rust. Our team will review it promptly.
We don't believe you should pay for a product that fails to perform. Our standard policy in such cases is to offer you a choice: a free replacement of the same model (we'll cover shipping), a repair kit if it's a minor fix, or a full refund if you'd prefer. For issues arising after the standard return window but within the product's warranty period (which varies by model), we typically provide a replacement part or a pro-rated replacement.
We design our bins for tough urban environments, and our policy reflects that confidence. Our goal is to ensure you have a reliable waste solution, so we'll work with you to make it right, quickly and without hassle.