Thank you for reaching out with this important question. We understand that receiving a damaged public waste bin can be frustrating, especially when it's intended for community use.
If a public waste bin arrives damaged, our policy is straightforward and customer-focused. Please contact our support team within 48 hours of delivery. Provide your order number and clear photos or a short video showing the damage. Our team will review the case promptly.
For confirmed delivery damage, we offer a free replacement. We will arrange for the damaged unit to be picked up at no cost to you and ship a new bin as quickly as possible, often with expedited shipping for public service orders. In some cases, if the damage is minor and the bin is still functional, we may offer a partial credit instead.
We stand behind the quality of our products. Our goal is to ensure your community or project has the functional equipment it needs without delay. Please don't hesitate to contact us directly for any delivery issues – we're here to help.