That's a great question! I'm happy to provide details on the warranty for our stainless steel urban trash can. Typically, our premium trash cans come with a 10-year limited warranty that covers defects in materials and workmanship under normal household use.
The warranty specifically includes issues like cracks in the stainless steel body, malfunctioning of the soft-close or step-on lid mechanism, and peeling of the fingerprint-resistant coating. It's designed to give you long-term peace of mind, reflecting the durable, high-quality construction of the bin.
It's important to note that the warranty does not cover normal wear and tear, scratches from use, damage from improper cleaning (like using abrasive chemicals), or accidents. To make a claim, you'd just need your original proof of purchase and the product's serial number, which is located on the bottom of the can. Our customer service team handles the process, often offering a replacement part or a whole new unit, depending on the issue.
For the most precise and up-to-date information, I always recommend checking the specific warranty card that came with your model or the product page on our website where you made the purchase. This ensures you have the exact terms for your particular trash can.