That's a great and very practical question. It happens sometimes, and we have a clear and customer-friendly policy to handle it. Don't worry, you won't be stuck with a bin that's broken or wrong for your needs.
If your waste bin arrives visibly damaged from transit, please contact our support team within 48 hours of delivery. Send us a few clear photos of the damage and the packaging. We'll arrange for a free pickup of the damaged unit and ship out a replacement immediately at no cost to you. You won't need to wait for us to receive the old one first.
If the bin is undamaged but simply isn't suitable for your site—perhaps the size is wrong, the design doesn't work, or it doesn't fit your waste stream—please get in touch within 30 days of delivery. We'll discuss the specific issue and work on the best solution. This is typically a free exchange for a more suitable model. If an exchange isn't possible, we can process a refund. In most cases for unsuitable items, we will also cover the cost of return shipping.
The key step for both scenarios is to contact our customer service team as soon as you identify the issue. We're here to make it right quickly and with minimal hassle for you. Our goal is to ensure you have the right, fully functional equipment for your waste management needs.