We understand how frustrating it can be to receive a damaged product. If your new urban trash can arrives with any signs of damage, please don't worry. Our return and replacement policy is designed to make this right for you quickly and easily.
First, please contact our customer support team within 48 hours of delivery. You can reach us via email at support@example.com or by calling our toll-free number. Be ready to provide your order number and a few clear photos of the damaged trash can and its original packaging. This helps us assess the situation and process your request faster.
Depending on the extent of the damage, we will typically offer one of two solutions: a full replacement of the product at no extra cost or a full refund to your original payment method. The entire process is usually completed within 5-7 business days after we receive your claim and necessary evidence.
In many cases, the damage is caused during shipping. We work closely with our shipping partners to resolve these issues. Please rest assured that we are committed to ensuring you receive a perfect, undamaged product and are satisfied with your purchase. Your convenience is our top priority.