Thanks for asking! We totally understand your concern about receiving a damaged product. It's frustrating, and we're here to make it right.
If your urban trash cans arrive damaged, please don't worry. Our return and replacement policy is straightforward and customer-friendly. Here's what you need to do:
First, within 48 hours of delivery, please take a few clear photos of the damaged areas and the packaging. Then, contact our customer support team via email or the contact form on our website, attaching those photos and your order number.
We'll review your case promptly—usually within 1-2 business days. Once confirmed, we will ship a replacement unit to you at no extra cost. You typically won't need to send the damaged item back; we may arrange for its eco-friendly disposal locally.
Our goal is to ensure you get a perfect, functional product. All our bins undergo strict quality checks, but rare shipping issues can happen. We cover this under our 30-day satisfaction guarantee. Your convenience and trust are our top priorities!