Thanks for asking! We totally get it – sometimes a product just isn't the right fit, even one as well-made as our URBAN TRASH CANS. Your satisfaction is our top priority, so we've made our return policy as simple and stress-free as possible.
If you're not completely happy with your URBAN TRASH CAN purchase, you can return it within 30 days of delivery for a full refund. The process is straightforward: just contact our customer support team to initiate your return. We'll provide you with a prepaid return shipping label and all the instructions you need. We ask that the item be returned in its original packaging and in new, unused condition so we can put it back into stock for another customer.
Once we receive the returned item at our warehouse, our team will process your refund. Please allow a few business days for the refund to appear back on your original payment method. We don't believe in restocking fees or tricky conditions – we want you to feel confident and happy with your choice.
We stand behind the quality and design of our cans, but we believe a great policy is just as important as a great product. Have more questions? Our friendly support team is always here to help!