Thank you for reaching out! We're so sorry to hear you received a damaged Urban Trash Can. That's definitely not the experience we want for you.
Please don't worry; we have a straightforward and customer-friendly policy for this. If your Urban Trash Can arrives damaged, we will promptly send you a replacement at no extra cost, or we can process a full refund—whichever you prefer.
To get this started, please contact our customer support team within 7 days of delivery. It would be super helpful if you could send a couple of photos of the damaged product and the packaging. This helps our logistics team understand what happened. You can reach us via email at support@example.com or through the "Contact Us" form on our website.
Once we receive your info, we'll send you a prepaid return label for the damaged item and get your replacement shipped out right away. Our goal is to make this process as smooth and quick as possible for you.
We stand behind the quality of our products and your complete satisfaction is our priority.