Thank you for your inquiry about the warranty on our commercial urban trash cans. We stand firmly behind the quality and durability of our products.
Our standard warranty provides comprehensive coverage for a period of 5 years from the date of purchase. This warranty specifically covers any defects in materials or workmanship under normal use in commercial and municipal settings. We understand these bins face demanding conditions, so our guarantee includes protection against issues like cracking, rusting (for applicable models), and failure of structural components, provided they result from manufacturing flaws.
It's important to note that the warranty does not cover damage caused by misuse, improper installation, vandalism, or exposure to extreme heat or chemicals not intended for standard waste disposal. For full peace of mind, we recommend professional installation and routine maintenance as outlined in our care guide.
To make a warranty claim, simply contact our customer service team with your proof of purchase and photos of the issue. We typically resolve valid claims by providing replacement parts or, if necessary, a complete bin unit at our discretion.
We design our bins for long-term performance in city environments, and this warranty reflects our confidence in their build quality.