If a batch of urban trash cans arrives damaged, don't worry. Our return policy is designed to resolve this quickly. First, inspect the shipment immediately upon delivery. If you notice any damage, document it with photos or videos showing the issue clearly. Contact our customer service team within 48 hours to report the damaged delivery. Provide your order number, photos, and a brief description. We will guide you through the next steps, which typically involve issuing a replacement shipment for the damaged units or processing a return for a full refund, depending on your preference. In most cases, you won't need to ship the damaged items back—we arrange for their disposal. This policy applies to damage during transit, such as cracks, breaks, or significant dents that affect functionality. For minor cosmetic scratches, we may offer a partial credit. Always check the product warranty, as it often covers manufacturing defects beyond transit damage. Our goal is to ensure you receive durable, functional trash cans for your urban needs.
What's the return policy if a batch of urban trash cans arrives damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!