URBAN TRASH CANS

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Common Problems and Effective Solutions for Urban Trash Cans

What's the return policy if the outdoor trash bin I receive is damaged?

We understand how frustrating it can be to receive a damaged outdoor trash bin. Please don't worry; we have a straightforward and hassle-free return policy to resolve this for you quickly.

If your outdoor trash bin arrives damaged, please contact our customer support team within 48 hours of delivery. You can reach us via email at support@example.com or by calling our toll-free number. To help us process your request efficiently, please provide your order number and a few clear photos showing the damage to the product and its original packaging.

Once we receive your information and verify the damage, we will typically initiate a replacement shipment within 24-48 hours. In most cases, we will ship you a brand new bin at no additional cost. You do not need to ship the damaged bin back to us; we may ask you to recycle or dispose of it responsibly, depending on the extent of the damage. In some situations, we might offer a full refund as an alternative.

Our goal is to make this process as smooth as possible for you. We apologize for any inconvenience and are committed to ensuring you receive a product that meets your expectations.

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If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!

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