Thank you for reaching out. We sincerely apologize if your recent shipment of URBAN TRASH CANS arrived damaged. We understand how frustrating that can be, and we're here to make it right immediately.
Our policy is straightforward and customer-focused. If an entire batch or multiple units are damaged upon arrival, please follow these simple steps:
1. Document the Damage: Please take clear photos or a short video of the damaged cans and the packaging within 24 hours of delivery. This helps us process your claim quickly and improve our packaging.
2. Contact Our Support Team: Email our dedicated customer support at support@[yourcompany].com with your order number and the attached evidence. Please use the subject line "Damaged Batch - Order #[Number]".
3. Our Commitment to You: Upon verification, we will promptly arrange for a free replacement batch to be shipped out at no extra cost. In many cases, you do not need to return the damaged items—we'll handle everything. Alternatively, if you prefer, we can issue a full refund for the affected units.
We stand by the quality of our products. This situation is rare, but when it happens, our goal is to resolve it with minimal hassle for you. Our team will communicate with you every step of the way, from arranging the new shipment to providing tracking details.
For any further questions, our support team is always ready to assist. Your satisfaction is our top priority.