Thanks for reaching out! I totally understand how a broken lid can be frustrating. Don't worry, getting it fixed is usually a straightforward process.
First, I'd recommend checking the inside rim or the outer body of your bin for a manufacturer's name or a model number. This info is super helpful for finding the exact match. If you can't find it, a clear photo of the bin and the broken lid from a few angles will work great.
The fastest way to get the right part is to contact our customer service team directly. You can reach them via the "Contact Us" page on our website. Just provide the model number or those photos, and they'll help you identify and order the correct replacement lid. We keep parts for many of our models in stock.
Once your new lid arrives, installation is typically tool-free. Most of our urban bin lids are designed to simply snap or hinge into place. Just align the hinges or the rear pins with the slots on the bin body and press firmly until you hear a secure click. Give it a gentle test to ensure it's attached properly.
If you happen to have one of our older models, the process might involve a couple of simple bolts, which you can tighten with a basic screwdriver. Our support team can guide you through it if needed.
We're here to help make sure your bin is fully functional again. Just get in touch with our support, and we'll get you sorted!