Thanks for reaching out! A broken lid on your urban trash can is definitely a hassle, but replacing it is usually a straightforward process. Here's a natural, step-by-step guide on how to handle it, just like I'd explain to a friend.
First, don't worry. These things happen with regular use. The best starting point is to check the underside or inner rim of your trash can body. Most manufacturers place a model number or product name there. Jot that down. If you can't find it, a clear photo of the entire can (showing its shape and design) will be very helpful.
Next, head to our website's "Parts & Accessories" section. You can use the search bar and enter your model number. If you don't have it, browse the "Trash Can Lids" category. Our lids are often categorized by capacity (like 32-gallon or 64-gallon) and style (round, rectangular, slim design). Matching the design is key for a proper fit.
Once you've found the correct replacement lid, adding it to your cart is simple. We strive to ship parts quickly so you're not left waiting.
When your new lid arrives, the installation is typically tool-free. Most urban trash can lids are designed to snap or hinge into place. Just align the hinge arms or tabs with the slots on the trash can body and press firmly until you hear a secure click. Give it a gentle test lift to ensure it's attached properly.
A quick tip: Giving the hinge points on the new lid a very light cleaning every few months can prevent future sticking or stress.
If you get stuck at any point or are unsure about the right lid model, our customer service team is always ready to help. Just contact us with your model number or photos, and we'll guide you to the perfect match.
Hope this helps you get your trash can back in perfect working order quickly